While it’s hard to say that one party is completely at fault here, this definitely isn’t a good look for the airline, and it feels like this level of escalation only happens in the United States (thanks to PYOK for flagging this).
The man was traveling with his hearing impaired wife in first class. In the gate area, an off-duty flight attendant who was traveling as a passenger on the flight reportedly had an interaction with the man’s wife, whereby the flight attendant was rude to her, clearly not realizing she was hearing impaired.
The gate agent can be seen trying to explain to the man that he’s being removed, claiming it’s due to using foul language, though the man claims he didn’t use any foul language. As he explains:
A great solo travel tip spotted this week on One Mile at a Time.
