Kindness from customer-facing employees like a gate agent can go a long way toward winning loyalty, as I witnessed before boarding a Delta Air Lines flight at LAX.
It was an older couple traveling to Cape Town. They each had a roller-style carry-on bag. Approaching the gate agent, the conversation went like this:
Passenger: Is it possible to check in our hand luggage so we don’t have to worry about finding a place for it onboard?
A great solo travel tip spotted this week on Live and Let's Fly.
