In hospitality, the magic often hides and resides in the small moments: a discreet amenity, the right wine waiting in the room, a quiet acknowledgment of a life milestone…all of these can transform a stay into a story.
Yet in some of the world’s most prestigious hotels, these details are still tracked on Post-It notes, Excel sheets, or in the memory of a single staff member.
A great solo travel tip spotted this week on Luxury Travel Advisor.
