Delta Air Lines has shut down its text-message customer service channel, directing passengers to its AI-powered Delta Concierge instead. I have used the texting feature many times, and losing it is an absolute shame. Removing a convenient way to reach an agent strikes me as a questionable business decision, particularly for an airline that markets itself as a premium carrier.
The precise shutdown date is unclear.
A great solo travel tip spotted this week on Live and Let's Fly.
