Much ado about nothing until either (1) lap infants can be booked online similar to Aeroplan or (2) AS agents get better trained
On the day of the flight, I arrive at the airport and, guess what, the check-in agent says the infant is not added to the ticket. She calls the manager, calls HQ, but only Alaska can add the infant. I’m told I have to call Alaska. The flight, in the meantime, departs without us, because getting to Alaska means at least one hour on the phone.
Why does it need to be so difficult and why Alaska agents can’t get proper training?
A great solo travel tip spotted this week on One Mile at a Time.
