American Airlines is reportedly launching an initiative to start scoring flight attendants based on a variety of metrics. While I’m in theory in favor of flight attendants being subject to more of a performance-based system, I have to imagine that this likely won’t end well.
So in theory, it’s good to see some sort of a system being set up for evaluating flight attendants. That being said, I suspect we’re going to see some major issues here.
First, one wonders if this is actually the right system for evaluating flight attendants. They’ll be judged by overall impressions passengers have of flights, and also delays? Those are both things that might not necessarily reflect the performance of a specific flight attendant on a flight.
A great solo travel tip spotted this week on One Mile at a Time.
