American Airlines CEO Robert Isom has been widely criticized in recent times, due to the extent to which the carrier lags competitors Delta and United. This is true in terms of profitability, and it’s also true in terms of passenger experience.
American’s labor groups haven’t been happy either, with the flight attendant union issuing a vote of no confidence in Isom, and the pilot union demanding decisive change. Isom has essentially responded to this criticism by claiming that everything is fine and moving in the right direction.
We’ve seen a Yale academic come out in support of Isom, in what can only be described as a bizarre opinion piece. However, here’s something that may seem a bit strange, at least on the surface — the world’s most powerful flight attendant has also come out in support of Isom. What exactly is going on here?!
A great solo travel tip spotted this week on One Mile at a Time.
