Virgin Atlantic admits its agent gave a passenger incorrect advice, then canceled his LATAM business class award without permission and now have left him holding the bag. This is an outrageous failure, and Virgin needs to fix it.
He booked a multi-city trip for himself and his partner on October 3, 2025, using Virgin points for travel on LATAM. The trip was intended to celebrate both of their birthdays.
During the booking call, he specifically asked whether his middle name needed to appear on the reservation. The Virgin Atlantic agent told him it was unnecessary and omitted it, even though the same agent included his partner’s middle name.
A great solo travel tip spotted this week on Live and Let's Fly.
