If you're thinking of using artificial intelligence to craft a complaint to an airline, cruise line, or car rental company, you may want to reconsider.
As a consumer advocate and TPG's ombudsman columnist, I've observed a distinct change in the help requests that cross my desk. Troubled travelers are using AI to navigate customer service problems — and the results aren't pretty.
At first glance, the letters read like well-written arguments penned by determined travelers who have done extensive research. They come complete with bulleted lists of "evidence."
A great solo travel tip spotted this week on The Points Guy Articles.
