United Airlines wants to get much better at explaining delays to passengers, including maintenance videos and AI-generated updates that tell travelers what is actually happening with their flight. Since the uncertainty is often worse than the delay itself, this is unmitigated good news.
Speaking at Bernstein’s 42nd Annual Strategic Decisions Conference, Kirby described United’s broader technology investment as a key part of building a “brand loyal” airline. He said United has spent years modernizing its systems, organizing data, and moving away from older technology platforms, which now gives the airline more ability to use that data in customer-facing ways.
Kirby’s explanation:
A great solo travel tip spotted this week on Live and Let's Fly.
