16 September 2026 UPDATE: Scott Kirby recently explained that he spends about three hours reading each day, and the United Airlines CEO has now shared an updated list of seven books he particularly enjoyed this summer.
Kirby acknowledged that not everything he read deserved a recommendation, but these books made his list:
Unreasonable Hospitality, which explores how extraordinary service can transform an ordinary customer interaction, is an obvious choice for an airline CEO. Kirby called it “required reading” for anyone in the service industry. I hope its lessons make their way beyond the executive suite and into United’s ongoing effort to improve the passenger experience…
A great solo travel tip spotted this week on Live and Let's Fly.
