The nation’s largest domestic carrier has a completely new identity, mission, and process, but some customers are in a LUV cult and can’t see a way out.
Gary Leff often comments about the lack of in-seat power, and while the USB-C and USB-A ports on my last two flights with the carrier were fine, longer segments with high-paying last minute business ticket buyers require power for laptops that the USB-C can’t deliver (even for devices that charge this way.)
T-Mobile sponsors free wifi for Rapid Rewards members (free to join, not restricted to just one device connected per account) but it’s painfully slow. This is not a matter of opinion, speeds are less than unsatisfactory, it’s nearly unusable outside of loaded media and social or messaging apps. Many business travelers around me on both flights visibly struggled to connect. On both one-hour flights separated by six days, the wifi had to be reset in flight and many flyers like me after it was reconnected just shut their laptops in frustration. Starlink can’t come fast enough.
A great solo travel tip spotted this week on Live and Let's Fly.
