An Air India passenger says her mother was denied boarding on an oversold flight because her confirmed ticket was booked with points. It appears that Air India has confused a loyalty benefit with permission to leave a customer behind.
The airline’s app would not let her check in. At the airport, ground staff allegedly explained that the flight was oversold and she would not be boarded because:
The alternative offered was a flight that departed approximately nine hours later. Because she has a medical condition and needed to get home that day, he purchased an IndiGo ticket for INR 7,629 (about 84 USD).
A great solo travel tip spotted this week on Live and Let's Fly.
