TPG is returning to its tradition of publishing a reader success or mistake story each week. This week, we're sharing a lesson from Nicolas E., whose American Express baggage insurance claim was denied due to a small but important detail.
So, the couple submitted a baggage insurance claim with American Express, as they'd used their Delta SkyMiles Amex card for their airline tickets. However, this claim was also denied because the suitcase had officially been checked under their 12-year-old son's name. And unfortunately, the couple had redeemed Delta miles for their son's ticket, so he wasn't covered by the card's baggage insurance.
Luckily, Briggs & Riley offers a 'Simple as that' guarantee that covers the repair of all functional aspects of its bags for life. Briggs & Riley agreed to repair the suitcase under its lifetime guarantee at no charge, although Nicolas paid about $66 to ship the bag to the repair center.
A great solo travel tip spotted this week on The Points Guy Articles.
