A LoyaltyLobby reader sent us a rather weird case. A hotel that they booked on Booking.com for a stay in Kigali won’t provide their address and doesn’t appear to exist!

Have a mishap, a loyalty story, or something else travel-related to share? Please send it to us at john@loyaltylobby.com for a possible feature.
A great solo travel tip spotted this week on LoyaltyLobby.