Marriott’s Best Rate Guarantee now works in silence. File a claim, hear nothing, and watch the deadline pass. That is not an accident.
This lands just weeks after Marriott Bonvoy revised the BRG rules in June, so we are now two tweaks deep in a single summer. Some outlets have framed the new claim-status page as an improvement in transparency, and in isolation a self-service dashboard is just that. But pairing a new dashboard with the removal of any obligation to contact you is not transparency. It is a transfer of risk, from Marriott’s claims department to your calendar and, let’s be honest, the hope that you will not follow it up.
A great solo travel tip spotted this week on Live and Let's Fly.
