Marriott CEO Anthony Capuano revealed some details about the evolving economics of the Marriott Bonvoy program. While they’re probably necessary from the perspective of hotel owners, this is something that members should be worried about…
Obviously this materially cuts into the margins of the program, but I’m sure it won’t be Marriott taking the loss on this, but instead, members.
What do you make of these comments from Marriott’s CEO?