IHG has taken a huge step backward when it comes to IHG One Rewards customer support, as a reader alerted us after my IHG Confirmable Suite Upgrade cert chase last week.
For usual non-urgent inquiries, such as applying these certs and fixing stay postings, the email has been the most convenient way of reaching customer support, and the email turnaround time has been great, as you have received a reply in less than an hour.
A great solo travel tip spotted this week on LoyaltyLobby.
