Delta Air Lines has long marketed itself as the most operationally reliable carrier in the USA, but recent operational struggles have exposed a vulnerability that becomes so much more fascinating when you unpack the details. A word of warning: this is a pretty geeky article.
Interestingly, many cancellations are being coded by Delta as “Flight Operations-Crew Uncovered- Normal Ops,” meaning Delta is not blaming the weather for these delays and cancellations.
Behind that lag, insiders and community members on Flyertalk suggest a surprisingly mundane culprit: the airline’s pilot scheduling software (and specifically the way it interacts with contractual coverage rules).
A great solo travel tip spotted this week on Live and Let's Fly.
