I feel both sympathy and gratitude toward a Norse Atlantic Airways captain who was delegated the uncomfortable task of informing his passengers that their flight was canceled. Rather than hide from the angry mob, he faced it, and in so doing put his professionalism on display.
— Fahad Naim (@Fahadnaimb) December 26, 2025
But this captain chose another path and I respect his direct approach. First, he was apologetic, which always helps to soften a blow. Second, he was direct: he explained exactly what the mechanical issue was (one of the engines was not working as it should) and made clear that it was impossible to operate the flight until that problem was resolved. Furthermore, he explained that mechanics had been attempting to fix it for hours, but failed.
A great solo travel tip spotted this week on Live and Let's Fly.
