It’s common for airlines to oversell flights, and in some cases, they then need to find people to take alternative flights. Airlines first need to solicit volunteers, and they’ll typically offer some sort of travel credit or voucher to get people to agree to volunteer. When an airline simply solicits volunteers, I’d consider it to be a win-win, since everyone is happy with the arrangement.
However, Elliott Report has the story of a voluntary denied boarding that turned sour, and I can understand the customer’s frustration…
The man immediately pressed his call button, confirmed the amount being offered twice (the flight attendant even reportedly checked with a gate agent), and then disembarked, leaving his wife and infant onboard.
A great solo travel tip spotted this week on One Mile at a Time.
