Delta Air Lines’ pilot union has set up a website to apologize to customers for the carrier’s declining operational reliability. The site is genuinely useful and comes across as just being intended to help, but the undertone here is very clear. I must say, this is very well played on the part of the union.
However, the biggest issue as of late has been Delta’s inability to recover from operational meltdowns. The main cause of this is Delta’s pilot scheduling software, which creates a ridiculously convoluted system for assigning pilots trips during irregular operations.
This is an interesting reality for pilots. It ends up making it very lucrative for Delta pilots to pick up trips, so they like it. Furthermore, it’s in their pilot contract, so management can’t change the system currently in place, without making it something they can negotiate.
A great solo travel tip spotted this week on One Mile at a Time.
