This week’s Compensation Clinic is about Marriott’s complete joke of a “Best Rate Guarantee” and how badly the program is administered these days, either denied outright or not responded to in time.
As I previously covered, I filed a BRG for a stay at the Sheraton Hong Kong well in advance, and Marriott (or the service provider they tasked) never processed it, so I eventually canceled the reservation and filed a complaint.
A great solo travel tip spotted this week on LoyaltyLobby.
