American Airlines is rolling out fantastic new functionality, which customers will no doubt appreciate…
Starting today, and rolling out over the course of the next month, American is introducing easy to understand delay and cancellation reasons directly within the mobile app and website. Here’s how American describes the improved functionality:
When flights are disrupted, customers want more than a status update — they want context. Whether it’s a delay due to weather and other external factors, or something within the airline’s control, American will reassure customers that teams are actively working to get them on their way, providing context and rebooking options — and vouchers, when applicable.
In addition to seeing delay and cancellation reasons on the mobile app and aa.com, customers will also begin to receive tailored push notifications, emails and text messages this month, ensuring communications are timely, relevant and informative.
This development builds on American’s recently improved disruption platform, which offers tools that customers need to manage unexpected changes to their travel plans. This includes being able to rebook flights, tracking checked bags, accessing eligible hotel, meal, and transportation vouchers, and more.
A great solo travel tip spotted this week on One Mile at a Time.
