American Airlines’ catering problems at London Heathrow appear to be getting worse, not better. What began as an unexplained disruption has now turned into a full-blown service breakdown on some of the airline’s most important routes.
Instead of loading meals locally in London, American has been “double catering” flights from the United States, meaning food for both the outbound and return journey is being loaded at the U.S. origin airport.
Aircraft galleys simply are not designed to hold two full long-haul catering loads. As a result, service levels have been dramatically reduced in every cabin.
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