My conversation with flight attendants on a recent American Airlines flight demonstrates the trust deficit with leadership and the lack of vision and respect that are necessary for AA to start seriously chasing United Airlines and Delta Air Lines.
The issue I’ve been toying with this week in my mind as think about AA’s pathetic profits for 2025 and its general malaise despite very meaningful investments over the last year is whether employees can be won, or is it like a relationship that has been so severely damaged that reconciliation is just not possible?
Let’s focus on the A321XLR, AA’s swanky new aircraft. When I wrote about the flight, I mentioned that I had extended conversations with all five flight attendants onboard during the flight. It was a five-hour daytime flight and I was curious about their impressions of the new aircraft and about their airline in general.
A great solo travel tip spotted this week on Live and Let's Fly.
