Hello from India, as I just flew Air India’s Airbus A350-900 business class on the 9hr10min flight from London (LHR) to Delhi (DEL), as the first part of my review trip. Air India has obviously been through quite the journey in the past several years, as it has been privatized, and is trying to reinvent itself. Admittedly this process is all quite slow, given the delays with new aircraft and seats.
That being said, I couldn’t wait to experience the best of Air India, on the carrier’s A350. So, how was the experience? Really, really good. I was delighted, from the cabin and seats, to the amenities, to the food and drinks, to the service, to the entertainment and free Wi-Fi. In particular, I also loved how the airline is embracing its home country with just about every aspect of the service offered — it’s uniquely Indian.
If Air India can make this its standard long haul experience rather than the exception, the airline will be a force to be reckoned with. I’d gladly fly Air India again, and in many markets, would even seek out the airline. Let me share some initial impressions, and then soon I’ll have a full trip report…
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Furthermore, it would be nice if Air India expanded its hot drink selection to include espresso and real cappuccino (rather than the powdered cappuccino it offers). Lastly, the cabin lights for the pre-landing meal were (dimly) turned on three hours before landing, which seems mighty early for that, especially with many people looking to maximize rest, given the 4AM arrival.
Air India’s business class service is warm and attentive
Air India has long offered warm hospitality, and this flight was no exception. I was being served by cabin manager Bendangjungla and flight attendant Sidhant, and they were warm and professional. It’s really nice how much Air India tries to personalize the service.
A great solo travel tip spotted this week on One Mile at a Time.
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