An OMAAT reader shared an incredibly frustrating experience he recently had, and asked for my take. This is one of those situations where the traveler gets screwed, and actually making things right is extremely complicated.
The initial Aer Lingus flight was delayed by around two hours, so to avoid misconnecting, he was denied check-in and told he needed to be rerouted, which is fair enough. Unfortunately this is where things go (way) downhill. I know this is long, but a lot happened, and I don’t think I can summarize it any more succinctly:
When I arrived at the airport to check in for the Qatar flight, the flight manager told me I wasn’t on the flight. After returning to Aer Lingus customer service I was told I had been rerouted again (possibly good to contact passengers if this happens?!), this time via LHR, with the first leg on Aer Lingus, then to DXB on British Airways, and finally AKL on Emirates. I was handed another printed confirmation, but only given boarding passes for the first two flights, when I asked for the third I was told they couldn’t do it and I would need to collect it at LHR.
A great solo travel tip spotted this week on One Mile at a Time.
