British Airways is about to do something most airlines have long avoided: allow passengers to make voice and video calls onboard. Predictably, the reaction has been swift and overwhelmingly negative. But my reaction is different.
For years, airlines have restricted calls not because they could not support them, but because they feared exactly what many are now warning about: a cabin filled with loud, one-sided conversations. And yet, I am not convinced this is the disaster many are predicting.
This debate is not new. Nearly a decade ago, I pushed back on the idea that inflight calls would destroy the passenger experience. In a 2016 post, I argued that the issue was not the act of calling itself, but how people behave.
A great solo travel tip spotted this week on Live and Let's Fly.
