Several weeks ago, I wrote about how Alaska Airlines wrongly denied a family boarding, and then kicked them off the next flight, with that second removal being due to a “clash of personalities” with the crew. There are a lot of details there, so please read those two posts before continuing to read. I won’t recap what happened, as this post will be long enough already.
Well, if you were curious what the outcome was, here you have it. Long story short, Alaska conducted a surprisingly thorough investigation, and I find the response to be interesting.
In this post:
Impressively enough, within a few days, he received a personal email from the CEO of Horizon Air (Alaska’s regional subsidiary), which read as follows:
Thank you for reaching out. Please let me do some research. We will be in touch soon. Thank you!
A great solo travel tip spotted this week on One Mile at a Time.
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