As consumers, we’re bombarded with emails and push notifications from companies requesting feedback. Whether it’s a pizza order, an Uber ride, a flight, a hotel stay, or a phone call with a customer service representative, the requests for feedback are endless.
For the most part, I don’t fill out these surveys, simply because that could be a full time job, in and of itself. However, I make a point of filling our surveys that I receive from airlines when I think there’s value to it, so I’d like to talk about that a bit in this post. I’m also curious to hear how OMAAT readers approach this.
That being said, you’d be shocked by how much airline executives care about survey results and net promoter scores, and how much it impacts the direction that things go. I really can’t stress enough how important this is to airlines, and how individual department heads are held responsible for the results.
A great solo travel tip spotted this week on One Mile at a Time.
