OMAAT reader Carl had a frustrating misconnect on an award ticket, and asked for my advice. I think this is interesting to discuss in a post, because it highlights how incredibly frustrating it can be when things go wrong, and you get the runaround from all parties.
The United flight from Chicago to Rome was delayed by four hours (due to an issue within the carrier’s control), causing a misconnect. The crew reportedly told passengers that everyone with connections would be rebooked and the new itinerary would be shown in the United app, but Carl says that he and his family weren’t, and there was no one from United in Rome to help them.
So Carl called United, and the representative said to take it up with Air Canada, the issuing carrier. Meanwhile an Air Canada representative said it isn’t Air Canada’s fault, since United operated the delayed flight.
A great solo travel tip spotted this week on One Mile at a Time.
