I recently wrote about how I missed a connection while flying American from London to Chicago to Miami, with a delay that started due to a late inbound aircraft resulting from a maintenance issue.
Under UK261 regulations, that misconnect entitled me to £520 in cash compensation. I don’t make the laws, but those are the rules, so of course I made the request to receive that payout (just like an airline would charge me if I wanted to change flights, and there was a fare difference).
However, the customer relations representative who responded wasn’t truthful about the cause of the delay, blaming it on air traffic control. Even when I confronted him with facts to the contrary, he doubled down. Well, I now have an update…
A great solo travel tip spotted this week on One Mile at a Time.
