It’s disheartening to see how some companies don’t empower frontline employees to do the right thing, even when it’s not very costly, and even when it should be the obvious course of action.
In order to be able to complete this, he booked 11 nights at the Standard in Brussels. For context, Hyatt recently acquired the Standard brand, and he assumed the stay would be eligible for elite nights. When he booked, the hotel was bookable directly through Hyatt’s website and app, the email confirmation came directly from Hyatt, and the confirmation even explicitly stated that the rate was “eligible to earn points and tier credit.”
However, days after checking out, no points or elite nights posted, so he submitted a request for the missing points and elite nights.
The response he received from Hyatt indicated that the Standard hadn’t yet been integrated into the Hyatt ecosystem. Indeed, when you go to Hyatt’s website now, you’ll clearly see that it states “newly added, ineligible for World of Hyatt.” However, that message wasn’t there when Jon booked, and again, his confirmation made it clear that the stay was eligible for World of Hyatt benefits.
Now, let me say that as someone who follows World of Hyatt closely, I’m familiar with the timeline with which the Standard properties have been integrated into World of Hyatt, as it’s a gradual process. However, there’s zero expectation that the average guest would know this, nor should there be any obligation for them to know.
A great solo travel tip spotted this week on One Mile at a Time.
