Delta Air Lines ordinarily prides itself in its operational reliability (“the on-time machine”), and beating its peers in terms of on-time percentage and completion factor. However, every so often the airline has a bit of a meltdown, which shows that the airline also has some vulnerabilities.
While I wouldn’t call it a “meltdown,” Delta has had a very rough several days, and the root cause of this is fascinating.
There’s simply no denying (well, maybe I shouldn’t say that) that Delta trailed its peers when it came to recovery from the snowstorm, and the carrier’s number of cancelations and delays reflects that:
A great solo travel tip spotted this week on One Mile at a Time.
