Etihad’s The Residence is probably the most luxurious product in commercial aviation, as it consists of a three room suite. I recently reviewed the experience, and had a fantastic flight. Unfortunately a reader shared a less impressive experience with me, and it sounds like the handling of this by the carrier’s customer service department left a lot to be desired.
Everything went great, from the door to door porter service from airport door to the aircraft seat, the exclusive lounge-within-a-lounge, and wonderful welcome by cabin crew. That is, until the aircraft departed.
Upon departure they quickly found out that the entertainment system in the “living room” didn’t work. Making the most of a bad situation, they decided to dine instead, and make a romantic dinner out of it – sans TV.
A great solo travel tip spotted this week on One Mile at a Time.
