Etihad’s commercial chief Arik De has abruptly departed, but it is the reaction to his departure that has left me stunned. His polished LinkedIn farewell presents one picture. The accounts appearing beneath a story about his exit present something very different…and offer a reminder that the way you treat people matters.

I was peripherally aware of him and give him credit for his contribution to Etihad’s turnaround. That does not mean I agree with every commercial decision, but I have no personal grievance with him and no stake in this management change.

Then I read Ben’s story at One Mile At A Time and the more than 100 comments beneath it.

A great solo travel tip spotted this week on Live and Let's Fly.

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