Delta Air Lines has long touted its “20-minute baggage guarantee” as a small but meaningful promise to customers: if your bag does not arrive within 20 minutes of the aircraft door opening, you get 2,500 SkyMiles. But while the headline promise has not changed, the fine print just did…and not in your favor.
Historically, Delta gave passengers up to three days to submit a claim if their bag took longer than 20 minutes to reach the carousel.
Now? That window has been slashed to just two hours after arrival.
A great solo travel tip spotted this week on Live and Let's Fly.
