American Airlines is preparing its employees for passenger complaints after West Palm Beach’s airport was renamed for President Donald Trump, even providing agents with a script explaining why the carrier is using the new name.
The airport officially adopted the new name on July 9, 2026. American says it will begin using the airport’s new three-letter code, DJT, on August 18, replacing the PBI code across its website, mobile app, airport systems, and global distribution channels. It is already using the new name, President Donald J. Trump International Airport.
But American apparently anticipates that some passengers will be unhappy about the change.
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