A couple of days ago, I covered how an Air India first class passenger reported having an absolutely awful experience, on one of the carrier’s longest routes, the 18-hour journey from Delhi (DEL) to Toronto (YYZ), with a refueling stop in Vienna (VIE). I’d like to provide an update, as Air India has apologized and has offered compensation, but it leaves something to be desired.
The traveler explained to me that he had upgraded his ticket to first class for $1,500. So I have to say, offering what essentially amounts to a 10% refund on the upgrade cost seems rather unreasonable.
Even years after being privatized, it’s simply embarrassing that Air India is offering such an experience. Worst of all, this wasn’t even an isolated incident, and what this traveler experienced seems closer to the norm than being an exception (maybe not the bug part, but the general issue with cabin maintenance).
A great solo travel tip spotted this week on One Mile at a Time.
