The final legs of my extended trip were Aer Lingus from London to Los Angeles via Dublin, but my journey at Heathrow began with a major snafu.
I was not about to accept a downgrade on the first segment. Thankfully, both Aer Lingus and United Airlines operate out of Terminal 2, and I arrived early enough to deal with it. First, I went to the Aer Lingus desk and explained that my United booking showed I was in business class on the first segment. The agent was rude and unsympathetic, saying it showed as economy class in her system.
So I went over to the United ticketing desk just a hundred feet away, where another apathetic agent took a look at the ticket and said, “This is an award ticket. We can’t touch it.”
A great solo travel tip spotted this week on Live and Let's Fly.
