A memo circulating among regional flight attendants for Delta Air Lines’ subsidiary Endeavor Air has drawn attention after the union instructed crew members to “act your wage” and avoid arguing with passengers, even over rule enforcement.
The union’s note points to a compensation gap between Endeavor crews and those flying for Delta mainline, even though Endeavor operates under Delta branding and uniform standards. The memo positions the message as a boundary, reminding attendants that they are not compensated to handle confrontational enforcement situations that go beyond their job scope.
According to the union, the intent is to protect crew from unnecessary conflict, minimize disciplinary risk, and de-escalate tense onboard situations. This approach also mirrors post-pandemic policy shifts at airlines where confrontation fatigue and staff shortages have changed how enforcement is handled.
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