An involuntary downgrade from a $4,300 business class ticket to an 11-hour economy seat could easily cost an airline a valuable customer. Arkia instead turned a bad situation into a lesson in how airlines should handle downgrades.
Before the flight, Arkia contacted him with some disappointing news:
We apologize for the inconvenience caused to you.
A great solo travel tip spotted this week on Live and Let's Fly.
