If AA followed JAL model, upper management would be taking an enormous pay cut; doesn’t anyone notice that when management takes ownership of mistakes that companies fair better.
‘81% of flight attendants surveyed say they don’t feel empowered to go above and beyond for customers, without fear of criticism or discipline from inflight management’
I see it as 81% or possibly 99.81% of flight attendants from AA are just lazy and want to do the most minimal required things so that they can sit and chat with each other. So, if they want management to…
A great solo travel tip spotted this week on One Mile at a Time.
