There are plenty of ways to measure whether an airline is good. On-time performance matters. Seats matter. Wi-Fi matters. Food matters. But one of the best tests comes when something goes wrong in a passenger’s life and an airline has an opportunity to simply enforce the rules…or show a little grace.
His mother was in hospice care and he had already booked a trip home over Labor Day weekend, expecting that it might be his opportunity to say goodbye.
Then his brother called and told him the hospice nurse believed the end was imminent…he needed to leave immediately.
A great solo travel tip spotted this week on Live and Let's Fly.
