I wish I could say I’m surprised by this development, but it seems like this was bound to happen, and some really bad luck along the way didn’t help either…
As I said from the beginning, it would almost be easier to start an airline from scratch than to fix Air India, given the extent to which the airline was broken, particularly when it comes to passenger experience.
To Air India’s credit, the airline has been trying to turn things around, and the announcements have been impressive. Air India placed one of the largest aircraft orders ever, committed to reinventing the passenger experience, and genuinely wanted to grow, taking back market share that has gone to Gulf carriers over the years.
A great solo travel tip spotted this week on One Mile at a Time.
