An OMAAT reader shared a frustrating Ritz-Carlton experience with me, and unfortunately my take on this is likely pretty cynical…
Scott had a variety of service failures during his stay, ranging from a lack of reliable hot water, to poor room maintenance, to seeing vomit on the club lounge floor, to a lobby security incident involving a prostitute, to repeated failures to address the problems.
While Scott tried to get a resolution to this early in the stay, the hotel did a poor job being responsive and addressing his issues. In an email from the general manager, she acknowledged that the property “had dropped the balls” (just quoting here) and “there were no excuses.”
A great solo travel tip spotted this week on One Mile at a Time.
