A Delta pilot delayed a flight, then did something so rare in air travel that passengers actually applauded him: he told them the truth.
But one Delta pilot recently offered a masterclass in communication after making the difficult decision to delay a flight due to a mechanical concern.
A passenger described the scene at the gate before a flight to Atlanta. The incoming pilot walked off the jetway, approached the gate counter, picked up the PA microphone, and addressed the crowd directly:
A great solo travel tip spotted this week on Live and Let's Fly.
