American Airlines management is under a lot of pressure right now, with most parties not being terribly happy, from employees, to customers, to shareholders. The company’s profits are greatly lagging those of competitors, and management doesn’t have a clear vision for fixing those issues.
A little over a week ago, the Association of Professional Flight Attendants (APFA), which represents American’s 25,000+ flight attendants, called on the removal of CEO Robert Isom. Now the Allied Pilots Association (APA), which represents American’s 16,000+ pilots, is also speaking out, though perhaps isn’t going quite as far as the other union.
This assessment is not the result of a single interaction with management, an isolated operational disruption, or an individual earnings report; it is the result of persistent patterns of operational, cultural, and strategic shortcomings. Copying competitors’ initiatives and reactive repairs to the mistakes of the past is not a strategy to a future that closes the gap between American and our premium competitors, Delta Air Lines and United Airlines.
A great solo travel tip spotted this week on One Mile at a Time.
