A personal experience highlights the many service challenges that American Airlines continues to face – both technical and by staff.
We were first to board after First Class as Group One (Executive Platinum), except my digital boarding pass didn’t scan. The woman working the flight asked me to try another in my party of four, also failed. We will get back to that in a moment.
We waited while groups 1-4 boarded and passenger after passengers exited the line to fall in behind us at the counter, their seats had also not scanned properly. Some were digital (as most are now) but some were paper too. Others were scanned in and boarded the plane.
A great solo travel tip spotted this week on Live and Let's Fly.
